NEWFreshservice is now a Ploy integrationSee what shipped
INTEGRATIONSSAAS
Aircall28 OF 28 CAPABILITIES ASSESSED

Aircall users land in the same access graph

Aircall users read into the same access graph as everything else, with the seat on the record.

TYPE · SAAS
Aircall connectorHOURLY SYNCCAPABILITIES
WHAT PLOY DOES
Sync Aircall usersEvery user in the Aircall workspace arrives in Ploy as an identity.
READ
Read account stateAircall exposes no activation flag, so a user it returns is recorded as active until they are taken out of the workspace.
READ
See who can get into AircallAccess is recorded at the application level, so an Aircall login sits on the row beside every other app the person holds.
READ
Register Aircall in the SaaS inventoryAircall itself is registered as an application in Ploy, with its users attached.
READ
2.1WHAT IT UNLOCKS

Three jobs this connector does on day one

SEATS

The phone system stops being an export

Aircall users land in the access graph on every sync, so who holds a seat is answered in the same place as every other application.

REVIEWS

Aircall goes into the review with everything else

Owners get the list of who can get into Aircall, and their keep or remove decisions are recorded against the run rather than a spreadsheet.

LEAVERS

A leaver takes their Aircall seat with them

When HR reports a leaver, their Aircall access appears in the offboarding queue with the rest of their estate, and the removal is tracked until it is confirmed.

2.3

SETUP

TYPICALLY 10 MINUTES
STEP 01

Authorise the connection

An admin approves Ploy in your Aircall workspace. The connector is read only.

STEP 02

Watch the first sync

Users and their Aircall access land in the graph within minutes.

STEP 03

Fold it into reviews

Aircall rows join the next access review, carrying what came back from the sync.

2.4OFTEN CONNECTED TOGETHER
OktaIDENTITY PROVIDERSlackAPPROVALS
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Connect Aircall, see it in 10 minutes.