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INTEGRATIONSSAAS
Intercom28 OF 28 CAPABILITIES ASSESSED

Intercom admins and the inbox seats they hold

Workspace admins and the inbox seats they hold, on the same review as the rest of the estate.

TYPE · SAAS
Intercom connectorHOURLY SYNCCAPABILITIES
WHAT PLOY DOES
Sync workspace adminsIntercom workspace admins arrive in Ploy as identities. They are the accounts the connector scans.
READ
Read account statusAdmins are read as active: a disabled state is not read, so status here means present on the workspace.
READ
Read inbox seatsAccess to Intercom itself, with the inbox seat held as the entitlement.
READ
Register Intercom as an app in useIntercom lands in the app inventory with its account holders attached. Third party apps are not discovered through it.
READ
2.1WHAT IT UNLOCKS

Three jobs this connector does on day one

SEATS

The inbox seat is the entitlement

Intercom charges by inbox seat, and that seat is what Ploy holds against each admin, so the review and the renewal are looking at the same thing.

REVIEWS

Who can open the customer inbox

Workspace admins and their seats sit in the same campaign as the rest of the estate, so access to customer conversations is decided on rather than assumed.

LEAVERS

The admin who left

A leaver carries their Intercom seat into the offboarding run, so an owner removes it and the record shows when.

2.3

SETUP

TYPICALLY 10 MINUTES
STEP 01

Authorise the connection

An admin approves Ploy in your Intercom workspace. The connector is read only.

STEP 02

Watch the first sync

Workspace admins, their status and their inbox seats land in the graph.

STEP 03

Name the owner

Decide who owns Intercom access, so reviews and offboarding flags go to a person.

2.4OFTEN CONNECTED TOGETHER
OktaIDENTITY PROVIDERSlackAPPROVALS
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