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INTEGRATIONSSAAS
Jira28 OF 28 CAPABILITIES ASSESSED

Jira issues, read for knowledge and request timings

Issues from the projects you nominate, read for knowledge and for how long requests take.

TYPE · SAASAUTH · OAUTHDOMAIN · ATLASSIAN.COM
Jira connectorHOURLY SYNCCAPABILITIES
WHAT PLOY DOES
Read issues from the projects you nominateIssues from the Jira projects you configure are imported so the knowledge features can search them. The projects on that list are the whole of what is read.
READ
Measure request and approval timingsTiming on Jira Service Management issues, so how long a request waits and how long an approval takes are both measurable.
READ
2.1WHAT IT UNLOCKS

Three jobs this connector does on day one

KNOWLEDGE

The projects you nominate become searchable context

Issues from the Jira projects you configure are imported for the knowledge features. A question about a request can be answered against the ticket that carries it.

SERVICE DESK

How long a request actually takes

Jira Service Management issues carry their own timings. Ploy reads them, so the wait before an approval is a number rather than a feeling.

SCOPE

You choose which projects are read

The connector reads the project list you configure. Adding or removing a project changes what is imported on the next sync.

2.3

SETUP

TYPICALLY 10 MINUTES
STEP 01

Authorise the app

An admin approves the Ploy app in your Atlassian site. The connector is read only by design.

STEP 02

Pick the projects

Nominate the Jira projects Ploy should import. Nothing outside that list is read.

STEP 03

Watch the first sync

Issues from those projects, and the timings on any service management ones, land in the graph.

2.4OFTEN CONNECTED TOGETHER
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Connect Jira, see it in 10 minutes.