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INTEGRATIONSSAAS
Zendesk28 OF 28 CAPABILITIES ASSESSED

Who holds a Zendesk seat, and what role it carries

Agents and their roles, with two-factor state and last sign-in attached at review time.

TYPE · SAAS
Zendesk connectorHOURLY SYNCCAPABILITIES
WHAT PLOY DOES
Sync Zendesk usersEvery Zendesk account is pulled into Ploy and matched to the person behind it.
READ
Read whether an account is activeLogin status per account, so a seat that should have been closed is visible rather than assumed gone.
READ
Read the role each user holdsAccess is held at the application level with the user role as the entitlement, which is what separates an administrator from an ordinary agent in a review.
READ
Track multi-factor enrolmentWhether an account has multi-factor authentication turned on, and which methods it has registered.
READ
Read last sign-inWhen each account last signed in, which is what makes a dormant agent seat obvious before the renewal does.
READ
2.1WHAT IT UNLOCKS

Three jobs this connector does on day one

SEATS

Administrators and agents, told apart

Every account arrives with the role it holds, so an administrator is not counted the same as an agent when somebody asks who has access to the support desk.

REVIEWS

Reviewers see the role, the factors and the last sign-in

Each Zendesk row carries the role, whether multi-factor is on and when the account was last used. That is enough to answer in one pass.

LEAVERS

The leaver run raises the Zendesk seat

Offboarding lists the person with their Zendesk role and last sign-in, and holds the task open until somebody confirms the seat is closed.

2.3

SETUP

TYPICALLY 10 MINUTES
STEP 01

Authorise the app

An admin approves the Ploy app in your Zendesk account. The connector is read only.

STEP 02

Watch the first sync

Accounts, roles, factors and last sign-in land in the graph.

STEP 03

Match accounts to people

Confirm how Zendesk accounts map to employees, which is what makes an unmatched account stand out.

2.4OFTEN CONNECTED TOGETHER
OktaIDENTITY PROVIDERSlackAPPROVALS
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Connect Zendesk, see it in 10 minutes.