NEWFlows V2 has been releasedSee what shipped
INTEGRATIONSSAAS
HaloITSM28 OF 28 CAPABILITIES ASSESSED

Learn from the access requests already in HaloITSM

Access request tickets from HaloITSM, read as knowledge for Luna and measured for the time they take.

TYPE · SAASAUTH · OAUTH CLIENT CREDENTIALSDOMAIN · HALOITSM.COM
HaloITSM connectorHOURLY SYNCCAPABILITIES
WHAT PLOY DOES
Read access request ticketsPloy reads only the tickets of the types and categories you mark as access requests.
READ
Import tickets as knowledgeWith knowledge scanning on, those tickets become knowledge Luna can answer from.
READ
Measure time spentMonthly totals of access request tickets and the time they take feed the access request analytics.
READ
2.1WHAT IT UNLOCKS

Three jobs this connector does on day one

KNOWLEDGE

Past tickets answer the next one

Luna draws on how a piece of access was handled before when someone asks for it again.

METRICS

See what access requests cost the team

Track how many access request tickets arrive each month and how long they take, next to the requests Ploy handles.

2.3

SETUP

TYPICALLY 10 MINUTES
STEP 01

Create an API application

In Halo go to Configuration, then Integrations, Halo API, View Applications, New. Set the authentication method to Client ID and Secret (Services) and the login type to Agent. Choose an agent that can see your access request tickets, and allow read:tickets.

STEP 02

Connect in Ploy

Enter your Halo address, such as yourcompany.haloitsm.com, and the client ID and client secret.

STEP 03

Choose what counts as an access request

Pick the ticket types, the categories, or both. A ticket counts when it matches any of them.

STEP 04

Watch the first scan

Ploy reads the matching tickets.

2.4OFTEN CONNECTED TOGETHER
FreshserviceSAASJiraSAAS
BROWSE ALL 150 INTEGRATIONS

Connect HaloITSM, see it in 10 minutes.