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INTEGRATIONSSAAS
Gorgias28 OF 28 CAPABILITIES ASSESSED

Who can answer your customers in Gorgias, and with which role

Gorgias helpdesk users, their roles and their teams, with users added, role changes, removals and team membership managed from Ploy.

TYPE · SAASAUTH · API KEYDOMAIN · GORGIAS.COM
Gorgias connectorHOURLY SYNCCAPABILITIES
WHAT PLOY DOES
Sync helpdesk usersEvery user on your helpdesk arrives in Ploy as an identity. Customers who raise tickets are not users and are not scanned.
READ
Read the Gorgias roleEach user carries their role, such as Admin, Agent, Lite agent or Observer agent, as their access.
READ
Map teamsEvery team lands as a resource with its members.
READ
Add a userPloy creates a new user in Gorgias.
WRITE
Change a rolePloy changes the role a user holds.
WRITE
Remove a userPloy removes a person from the helpdesk.
WRITE
Add and remove team membersPloy adds a user to a team or takes them out of it.
WRITE
2.1WHAT IT UNLOCKS

Three jobs this connector does on day one

REQUESTS

A support seat on approval

An approved request creates the user with the role they asked for and puts them in the right team.

REVIEWS

Admins named on the row

Each user shows their role and teams, so a reviewer sees who can change the helpdesk and who can only answer tickets.

LEAVERS

Out of the helpdesk on the last day

Offboarding removes the user from Gorgias, so they can no longer read customer conversations.

2.3

SETUP

TYPICALLY 10 MINUTES
STEP 01

Enter your helpdesk address

Enter the gorgias.com address you sign in at, for example acme.gorgias.com.

STEP 02

Create an admin API key

Sign in as a Gorgias user with the Admin role, open Settings, then REST API, and create an API key. Enter that admin's email address and the key. Ploy acts with that admin's permissions.

STEP 03

Watch the first sync

Ploy tests the key, then users, roles and teams land in the graph.

2.4OFTEN CONNECTED TOGETHER
ZendeskSAASIntercomSAASSlackAPPROVALS
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Connect Gorgias, see it in 10 minutes.