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INTEGRATIONSSAAS
LivePerson28 OF 28 CAPABILITIES ASSESSED

Who can talk to your customers in LivePerson

LivePerson users, the profiles they hold and the agent groups they belong to or manage, with new users and removals managed from Ploy.

TYPE · SAASAUTH · OAUTH CLIENT CREDENTIALSDOMAIN · LIVEPERSON.COM
LivePerson connectorHOURLY SYNCCAPABILITIES
WHAT PLOY DOES
Sync account usersEvery agent, manager, admin and bot on your LivePerson account arrives in Ploy as an identity.
READ
Read profilesEach user carries the profiles they hold, such as Agent, Agent Manager or Admin, as their access.
READ
Map agent groupsEvery agent group lands as a resource with the users in it and the users who manage it.
READ
Add a userPloy creates a new user on the LivePerson account.
WRITE
Remove a userPloy deletes a user from the account.
WRITE
2.1WHAT IT UNLOCKS

Three jobs this connector does on day one

REQUESTS

Agents created on approval

An approved request creates the LivePerson user, so a new agent can take conversations on day one.

REVIEWS

Admins named on the row

Each user shows their profiles and agent groups, so a reviewer sees who can change account settings and who reads customer conversations.

LEAVERS

Removed on the last day

Offboarding removes the user from the account, and the removal is tracked until it is confirmed.

2.3

SETUP

TYPICALLY 10 MINUTES
STEP 01

Create an application

In LivePerson, open the Management Console, search for Application Install and create an application with the client credentials grant and the users.external scope.

STEP 02

Copy the details

Enter your account number, then the client ID and secret of the application.

STEP 03

Watch the first sync

Ploy finds your account's region, tests the application, then users, profiles and agent groups land in the graph.

2.4OFTEN CONNECTED TOGETHER
ZendeskSAASIntercomSAASFDFreshdeskSAAS
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Connect LivePerson, see it in 10 minutes.